Booking & Salon Visit FAQs
Here’s everything you need to know before your appointment - from how to book online to preparing for your salon visit.
How to Book Online in 3 Easy Steps
Our simple booking process ensures you get the perfect appointment time for your needs.
1
Choose Your Service
Select from our range of hair services and treatments.
2
Pick Your Time
Choose your preferred date, time, and stylist.
3
Confirm & Arrive
Receive confirmation and arrive 10 minutes early.
Need Help Booking?
Can’t find a time that suits you or have other questions? Reach out to us - we’ll do our best to accommodate you, including same-day appointments when available.
Frequently Asked Questions
Everything you need to know about booking and visiting our salon.
What's your cancellation policy?
We require 24 hours notice for cancellations or changes. Same-day cancellations may incur a fee. You can easily reschedule through the booking app or by calling us.
How far in advance should I book?
We recommend booking 1–2 weeks in advance for popular times. Check our online booking system for real-time availability.
Do you offer consultations?
Absolutely! You can book a complimentary 15-minute consultation through our online booking app.
What payment methods do you accept?
We accept cash, EFTPOS, and all major credit cards. Payment is required on the day of your appointment, and gift vouchers are also welcome.
Is parking available?
Yes! We have free parking available directly in front of the salon and additional street parking nearby. The salon is easily accessible with wheelchair access.
Are you an organic only salon?
All of our Salon products, hair colours and hair care are organic and do not contain harmful chemicals such as PPD, ammonia, resorcinol or formaldehyde.